Shipping Policy

Do you ship internationally?

If you pick a product that is not shipped to your geographical location, you will see the following message when trying to checkout:

Do you ship to address that is different from billing address?

No, we only ship to addresses that match billing address. This is a measure taken by our store in attempting to combat credit card fraud. Please note, we do have reserve the right to refuse your order if you enter a shipping address that is different from billing.

Need a product that does not ship to your location?

Send an email to customerservice@mobilephonecasesandbags.com, provide us information on the product you are interested with. We will arrange shipping to your destination at extra cost with UPS, Fedex or PostNL.

How do you calculate shipping?

Basing on the following variables:

- Weight of the item

- Ship to location

- Dimensions of the item, hence box size it will have to be shipped into

- Prices are calculated automatically basing on above 3 variables and service selected. But the range is from "FREE" to "$150"

What courier services do you use?

• ePacket
• EMS
• DHL

We can arrange shipping with the following courier services if you prefer, just contact us at customerservice@mobilephonecasesandbags.com after you placed your order:

• PostNL
• UPS
• Fedex
• China Post AirMail

Do you provide tracking number?

Yes, shipping tracking number will be provided to you on every item you purchase on our store.